This page outlines the return and refunds policy for items purchased from third-party sellers on Disney DVDs.

Contact your seller directly in the first instance if you have a problem with your order or you would like to return an item to the seller.

Returns

• If you receive an item different to what was described, or that is clearly in worse condition than indicated, please contact your seller and tell them what the problem is. You should be able to reach an amicable agreement with one another. If necessary, you can return the item to the seller for a refund. They will provide you with a return address.
• To be eligible for a refund, you must return your item to your seller in the same condition you received it, and the return must be postmarked within one week of receipt. Postage charges for returning the item are borne by you. Find out more below on how your refund will be handled.
• Note: items purchased from Disney DVDs need to be returned directly to the seller.

Refunds

• Sellers can create full refunds for buyers, including original delivery costs. When you purchase an item via Amazon.com Marketplace, Amazon Payments charges your credit/debit card and passes on payment--less a closing fee--to your seller. For you to secure a refund equivalent to your initial purchase price and delivery costs, your seller must request a refund via their own seller account on Amazon.com.
• In any case where a refund is necessary--such as when your seller is out of stock and cannot deliver, or when you return an item--it is the responsibility of the seller to request the refund. We provide sellers with instructions for how to initiate refunds. Refunds are typically processed within one week of the seller's request. The funds will be deposited back to your credit/debit card account, and Amazon.com will send you confirmation of the refund via e-mail.

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